Risk Management |
By Jeff Olsen, Fred C. Church
The past year has proven to be one of the toughest insurance years for independent schools since the mid-1980s. Increased insurance premiums, higher deductibles, restricted coverage and a record-breaking number of catastrophic events (e.g., hurricanes and floods) have caused double-digit property rate increases in the insurance market. These rate increases were even higher for buildings made of wood frame, buildings in or near flood zones, and independent schools with adverse loss experience.
Just when we think it cannot get worse, the general liability and umbrella excess liability insurance markets continued to react to many years of sexual abuse and molestation liability claims, increased claims and liability from concussions and mental health issues, along with social inflation, i.e., increased frequency and severity of lawsuits. This has put the insurance industry within the “perfect storm” of paid and potential claims. Insurers are exiting the independent school market, lowering limits, restricting coverage, and/or offering double-digit rate increases. On top of this, the COVID-19 pandemic has put pandemic risk loss front and center for all insurers. Many insurers added exclusions for pandemic liability claims during 2020 or are looking to add them in 2021.
Other areas of concern:
None of this is good news, as the pandemic has forced schools to increase operating costs substantially, with no end in sight in early 2021. The only good news from an insurance standpoint is workers' compensation, which is an area experiencing mostly flat rates and looks to remain competitive in 2021. There are signs of workers' compensation making a turn for the worse in 2021, resulting from COVID-19 claims and higher claims severity due, in part, to an aging workforce. We are hoping that we do not see this change until 2022.
With all of this in mind, school administrators should consider taking this moment to go back to the basics and build their competencies as effective risk managers and insurance buyers. The following eight best practices are based on my thoughts and observations from almost four decades as an insurance underwriter and broker for independent schools.
As schools identify, quantify and manage their strategic, operational and financial risks to loss (e.g., Enterprise Risk Management or ERM), insurance underwriters are in constant motion developing and updating your school's “risk profile.” A risk profile essentially examines the nature and level of the threats faced by an organization, the likelihood of adverse effects occurring, the level of the disruption, the costs associated with each type of risk, and the effectiveness of controls in place to manage these risks.
Your insurance underwriters are looking directly or indirectly at your risk management program, including how you continually improve the quality and effectiveness of your risk management process. Most underwriters are looking to become an effective risk management partner to you and your school.
In addition to information that your insurance broker provides, underwriters are using applications and the “ears and eyes” of their loss control representatives who visit your campus to gather more about risk management at your school. For example, they might look at controls regarding sprinkler systems and water flow along with testing and training of staff on these fire protection systems to minimize building damage and save lives.
We encourage the independent schools we work with to treat insurer applications and loss control visits in the same way they handle a periodic accreditation process. That’s because the information gathered through these means will have an effect on which underwriters you will quote, what they offer for insurance coverage and deductibles, as well as what rates and premiums will be quoted. In addition, school administrators should be able to provide examples of how they are continuously improving the school’s risk profile, such as by attending webinars and online training in areas like cyber risk, sexual misconduct or concussion management.
The most effective risk management partnership will involve your school, insurance broker and insurers. Do you meet with your underwriters periodically? If not, encourage your insurance broker to bring them to your campus. While this relationship is not common at independent schools, it can provide benefits. Consider bringing your critical on-campus risk management partners, such as your facility director or HR manager, to educate underwriters about your risk management practices. Not only do your underwriters enjoy meeting you and seeing your school, but they walk away with a better understanding of your school’s investments in risk management, which will ultimately help your school when they provide a quote.
You can also work with your broker to leverage your long-term insurer partnerships via a five-year premium and loss history report and a risk management activities report — that is, with both quantitative and qualitative analysis. This too may lower rate increases in a hard insurance market.
Additionally, schools should always be asking what their insurance broker is doing to help them improve the school’s risk profile. Do they provide independent schools with specific risk management resources in person, online and via webinars?
Schools should not change their procedures for open claim reviews with their insurers right now, mid-pandemic. This is very important, as both paid and reserve amounts on open cases will have an impact on insurance rates and premiums. Additionally, underwriting models should not overstate past losses, as this will have an impact when an underwriter develops predictions for future losses. For example, your workers' compensation experience modification is based on three years of loss history, not including the most recent year. Any open case with a reserve over this three-year period will have an impact on this credit or debit, as the first $18,000 of a case (in most states) will go toward your experience modification in 2021.
Periodic open claims reviews help you close cases more quickly by keeping claims adjusters on their toes while your HR staff does their best to get employees back to work as soon as possible. This review is equally important for both property and liability open claims, as the total dollars paid and reserved are used by underwriters when they develop your loss ratio (total losses divided by total premiums). Accounts with adverse loss ratios (typically more than 50%) are given higher rate increases than accounts with acceptable or lower loss ratios. Again, these proactive open claims discussions usually have a positive effect on open claims and help lower your loss ratios and premiums.
The insurance market can sometimes change in a matter of months, and it is your insurance broker’s responsibility to share the good and bad news as soon as possible. Your insurance broker should be communicating with you and your staff on a regular basis to explain industry trends and how insurance loss will affect the cost of risk going forward. This helps insurers avoid disclosing cost increases at the last minute and allows schools to budget proactively.
Understand your insurance broker’s insurer relationships, the insurers they have contracts with and how much business they have with them. Understand also the insurance broker’s experience and relationships with independent school buying consortiums, risk retention groups, captives, reciprocals, and similar groups that pool risk. Evaluate different limits, deductibles and retentions using a quantitative analysis of your school’s loss history and benchmark with similar independent schools. Ultimately, marketing (bidding) will educate you and your management team about alternatives and secure the best negotiating position with incumbent underwriters. A thorough and timely insurance renewal process will provide you with confidence in a changing insurance market.
Unfortunately, the standard insurance broker's program renewal begins three months before your renewal date, which leads to a rushed decision-making process. This process starts with a client discussion, including updating underwriting exposures used to quote your account and completing and updating insurer applications to quote before your renewal. If your insurance broker is fortunate, they will have your renewal program a few days before your renewal date, but in many cases, the process becomes a 12th-hour quotations review and decision on your part.
Starting this process five to six months before your renewal date puts you, rather than your underwriters, in the driver's seat. Well before this extensive two-hour renewal review meeting and during your budget season, your insurance broker and underwriters should be sharing their premium budget estimates. An insurance renewal “pre-renewal review” meeting should include the broker and the client, where they review the following:
Provide at minimum an annual update to your school’s senior leadership team and trustees on risk management efforts as well as the insurance program, pointing out major self-insured risks and market cost changes. Our recommendation is to make this communication semi-annual in the event of a hard insurance market and potential critical self-insured issues, like a pandemic or high umbrella excess limits. Share your school’s total cost of risk analysis and updates from your insurers. Collaborate with your insurance broker and work with information they provide to avoid starting from scratch. In fact, as part of their annual service plan, your insurance broker can usually offer an annual stewardship report midyear from your insurance renewals. It may include the option for your insurance broker to present to your trustees' finance, audit and or risk management committee, much like your auditors do each year.
The seven points above are helpful to control and lower your cost of risk not only during a hard insurance market but also during a competitive soft insurance market. The annual insurance program renewal process should not stop when your school secures current year renewals – it’s a perpetual insurance renewal process.
These strategies for managing, operating and communicating should help you find the best value in insurance coverage, service and cost for your school's risk financing program. 2021 looks to be very challenging for all of us, but if we put the right team on the field and follow a great plan, we will, once again, put the best score on the board!
5 Minutes with Ron Wanglin: Rising Claims Will Lift All Rates (Jul/Aug 2020)No Strangers to Danger: ERM for Every School (Jul/Aug 2018) Risk & Compliance: Jump-Starting Enterprise Risk Management (Jan/Feb 2019)A Time To Play and a Time To Heal (web-only, 2018)
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